Refund Policy

1. Overview

At POMZ, we want you to be completely satisfied with your subscription. This Refund Policy outlines the circumstances under which we offer refunds and how to request one.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new premium subscriptions. If you're not satisfied with POMZ Premium within 14 days of your initial purchase, you can request a full refund.

This guarantee applies only to:

• First-time premium subscribers
• Requests made within 14 days of the initial purchase date
• One refund per customer

3. Subscription Renewals

Subscription renewals are generally non-refundable. We recommend canceling your subscription before the renewal date if you do not wish to continue. You can cancel at any time, and you'll retain access until the end of your current billing period.

4. Exceptional Circumstances

We may consider refund requests outside the 14-day window in exceptional circumstances, such as:

• Technical issues preventing use of the service
• Duplicate charges or billing errors
• Unauthorized charges
• Service outages lasting more than 48 hours

Each case will be reviewed individually at our discretion.

5. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your account email address
• Order/transaction ID
• Reason for the refund request
• Date of purchase

6. Refund Processing

Once your refund request is approved:

• You will receive a confirmation email
• Refunds are processed within 5-10 business days
• The refund will be credited to your original payment method
• Your premium access will be revoked immediately upon processing

Please note that it may take additional time for your bank or credit card company to process the refund.

7. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals beyond the first 14 days of initial purchase
• Services already consumed or used extensively
• Promotional or discounted subscriptions (unless otherwise stated)
• Gift subscriptions purchased for others

8. Cancellation vs. Refund

Cancellation: You can cancel your subscription at any time. Upon cancellation, you'll retain access to premium features until the end of your current billing period. No refund will be provided for the remaining days.

Refund: A refund returns your payment and immediately terminates your premium access.

9. Free Trial

If we offer a free trial period, you can cancel anytime during the trial to avoid being charged. No refund is needed as no payment has been made.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Questions?

If you have any questions about our Refund Policy or need assistance with a refund request, please don't hesitate to contact us.